The forces of globalization, technology and demographics are reshaping our world. To maintain and improve our economy and the quality of life it supports, we will have to adapt how we fund and deliver public-sector services and benefits to these evolving economic realities. This means finding new ways to meet growing public demands, while improving our global competitiveness for 21st century careers and opportunities.
Make it clear who the customer is and who the provider is.
To remain globally competitive, we must make government more productive and accountable by making it clear that people are the customers, not the government.
Make it clear that people — not government or institutions — pay for things.
The relationship between those who pay, those who benefit and those who provide should be as clear and direct as possible. This will enable people to understand actual costs and require providers to respond to actual needs.
Fund people, not institutions.
People should be the direct beneficiaries of public programs, not the systems that were developed to deliver the services.
Provide timely, understandable information to help people make decisions.
Meaningful information can help people make informed decisions based on actual outcomes rather than on the perceived value of certain inputs or processes. Information will help people make better choices and help providers understand and respond more appropriately to people’s demands.
Give people choices and the ability to exercise them.
People are in the best position to understand their individual needs and should have options for how to best meet those needs. Government may be one option, but it shouldn’t necessarily be the first or only option.